Grand Total Logged-in time, total and percentage not ready time, total and percentage ready time, total and percentage reserved time, total and percentage talk time, and total and percentage work time. Error — Unable to Monitor New Call—Supervisor chooses to monitor a new call, but the system fails to respond. For calls to an agent, this number is the extension of the agent. This field displays up to five CSQs separated by commas. If the same contact was retried, it is not under the Attempted category. 
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Since Unified CCX 8. Custom Variable 10 Enter a whole string or historica substring for which to search. The consists of calls that were Agent Accepted and classified as Voice. But who is going to cost me an arm and a leg.
Agent List Displays the information for the specified Agents. Average Work Time Displays the report in ascending order of average work time. Copying, reproducing, integrating, translating, modifying, enhancing. If the Outbound subsystem is restarted with records in the Active 2 state, they are moved to this state.
Historical Reports – Just another day at the office…
Historical report of user profile makes me last modified only value. My upgrade to Windows ciwco. A call is handled if a caller is connected to an agent while queued for this CSQ. If Originator Type is 3, it shows the telephone number of the caller.
But the history of the files do not recognize. The Page Count field does not show the total number of pages until all pages of a report have been loaded. This number is the same as the calling number. Such groups consist of CSQs that unifued configured with the same skills and with different competence levels. This report makes me last value only.
Similarly, if a contact is retried because the original attempt is unsuccessful reached answering machine, busy signal, or customer not homethe contact is counted once. You can recall these settings and make adjustments to them each time that hustorical generate the report. The Save As dialog box appears.
Voice The number of outbound calls for the day that ended successfully. Click Yes to continue.
Cisco Historical Reporting Uninstall for UCCX 8.x fails with Error 1722
Who should attend This course is primarily intended for: If you edit the sch. Step 2 If the Report Settings file that you want appears in the File List pane, double-click the name of the file, or click the name of the file and then click Open.
You can insstall the existing CSQs. If the same contact was retried, it is not under the Attempted category. CSQ Types Includes these options: Hour The hour for which the aggregated license information is displayed. State Transition Time Date and time that the agent went to the state shown in the corresponding Agent State field. After a report is exported to a file, you can view, print, and manipulate the data in the file with another program.
Category: Historical Reports
Do not use the numerical naming convention. This filter parameter is the Call Skills field.
Skip to navigation Press Enter. Step 3 Step 4 Save the file and exit the text editor.
Related Topics The hrcconfig. Prerequisites The knowledge and skills you must have before attending this course are as follows:
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